Help & Support
Frequently Asked Questions
Quick answers to the questions we hear most often.
Does DriveClear work without the internet?
Yes. Most everyday features work offline.
Can I edit an intake after recording it?
Product information may be updated where permitted, but recorded dates, times and timestamps cannot be changed.
Can I delete an intake?
Only within 5 minutes of recording it, in case of a mistake. After 5 minutes the entry becomes a permanent part of your on-device record and cannot be deleted.
Who can see my records?
Your records remain on your device unless you choose to export or share them.
Can I use DriveClear on another device?
Yes, but your subscription may need to be restored and your records should be exported beforehand if you wish to keep them.