Help & Support
Troubleshooting
Common solutions if something is not working as expected.
Overview
If something is not working as expected, these common solutions may help.
My subscription is not recognised
Use the Restore option in the app while signed in to the same app store account used to purchase your subscription.
Notifications are not working
Check that notifications are enabled in both DriveClear Settings and your device settings.
I cannot record an intake
Ensure at least one product has been added in Manage Products before recording an intake.
My exported file cannot be found
Check your device's Downloads, Files or Photos app depending on the export option you selected.
The app is behaving unexpectedly
Close and reopen DriveClear. If the issue continues, ensure you are using the latest version.